Refund policy

At TheraCure PH, your satisfaction is important to us. If you receive an incorrect, damaged, or defective item, we're here to help.

Return Eligibility

Returns are accepted only under the following circumstances:

  • You received the wrong item.

  • Your item arrived damaged during transit.

  • Your item has a manufacturing defect.

To be eligible for a return, you must contact us within 7 days of receiving your order.

The item must be:

  • Unused and in its original condition

  • In its original packaging

  • Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

  • Products that have been used or worn

  • Items without their original packaging

  • Change of mind or personal preference

  • Orders damaged due to misuse, improper handling, or normal wear and tear

Return Process

To request a return, please contact our customer support team and provide:

  • Your order number

  • Photos or videos clearly showing the issue

  • A brief description of the concern

Once your request has been reviewed and approved, we will provide instructions on how to return the item.

Return Shipping

If the return is due to an incorrect, damaged, or defective item, TheraCure PH will shoulder the return shipping costs.

For any returns not caused by our error, the customer will be responsible for the shipping fees, if applicable.

Refunds & Replacements

Once we receive and inspect the returned item, we will notify you of the outcome.

If your return is approved, we will either:

  • Send a replacement item (subject to availability), or

  • Issue a refund using the original payment method, where applicable.

Please allow 5–10 business days for approved refunds to be processed.

Questions?

If you have any questions regarding returns or exchanges, please contact our customer support team at support@theracure.ph. We'll be happy to assist you.